Terms and conditions

TERMS OF USE AND PRIVACY POLICY OF THE LONDON CYCLING CAMPAIGN WEBSITE

At London Cycling Campaign we take your right to privacy very seriously. Please read on for more details about our Terms of Use and Privacy Policy.

Copyright, Trademark and Website content

All copyright, trademarks and all other intellectual property rights in all material or content provided on the London Cycling Campaign website belong to London Cycling Campaign. Visitors are encouraged to download material for personal use, though no right, title or interest in any download is transferred by such downloading. London Cycling Campaign must provide permission for the use of any material, trademark or other prior to its placement in the public domain by parties other than London Cycling Campaign.

Online transactions and refund policy

LCC uses the SecPay secure payment gateway to handle online transactions. SecPay is one of the UK's leading providers of card checking and authorisation systems. These systems have been developed over several years, use state-of-the-art technology, and undergo regular scrutiny from SecPay's banking partners to ensure that they conform to high standards. The SecPay gateway uses online live authorisation of cards (no storage of details) over an SSL encrypted (secure socket layer) link. All card details entered on our website go through both off-line (SecPay: expiry date and hot card server) and online (Banks: hot card server, sufficient funds, authorisation) to prevent use of stolen or lost cards on our site.

London Cycling Campaign will refund any transactions found to have resulted from an error made by LCC. If you believe that your card has been used fraudulently please contact your card issuer and London Cycling Campaign immediately: 020 7234 9310.

Website traffic

When you browse the website, we may automatically collect non-personal information about you, such as the type of internet browser you use or the website from which you linked to our website. You cannot be identified from this information - it will only be used to assist us in providing an effective service on the website. It will, for example, enable us to assess which parts of the website are most popular and make sure that the website meets the needs of many diverse visitors.

Contacting LCC and your details

When you use our website, you may choose to contact us by sending an email using the 'Contact Us' page found in each section. We will use your email address to respond to your query. We may also keep a note of your query to help us improve the website. We would also like to retain your email address in order that we can provide you with details about those of our activities which we think may be of interest to you from time to time. If you do not wish us to use your email address to contact you in this way please tell us in your email.

Links to other sites

Our website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites and inclusion of the link does not indicate particular endorsement of the site or organisation. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every web site that collects personally identifiable information from them. This privacy policy applies solely to information collected by this website.

Comments on articles

Comments are published at the discretion of the website’s moderator. Comments which are deemed off topic or libellous will not be published.

Virus checking

Reasonable steps have been taken to protect the Website by the use of anti-virus software but we make no representation that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be liable for any loss of content or material uploaded or transmitted through the website. We do not accept any liability for any losses or damages caused by or through accessing our website.

Cookies

The website does not currently use 'cookies' (small text files that reside on your computer that would enable you to set individual preferences for present and future use of our website). We have not incorporated these into our website as we believe that they are unnecessarily intrusive and decrease website accessibility.

DATA PROTECTION AND PRIVACY POLICY

London Cycling Campaign Ltd ('we' or 'us') is registered, under the UK Data Protection Act 1998, to collect and process data. We will deal with any personal information that you provide to us when you use our website in accordance with the provisions of UK data protection laws.

How we collect your information:

We collect the personal information (e.g. name, address) you provide when you apply to us for any of our products and services and which is provided by you from time to time. We will also collect information about you when you register to use the services provided on this website. London Cycling Campaign does not collect 'Sensitive Data' as defined by the Data Protection Act.

How we use the information we collect:

The information will be included within our membership database system and maintained within paper files where appropriate. The information will be used for a number of purposes which are outlined here:

  • To manage the services we provide to you and to administer and manage your record(s)

  • To improve and develop the products and services we offer

  • To respond to any query that you may raise with us about your account


Does anyone else share the information?

London Cycling Campaign may from time to time make available its mailing list to organisations or providers of services/products that we believe may be of interest to you. An example of our current practice in this regard is the inclusion of flyers/inserts in the mailing of our bi-monthly magazine to members.

Security of information submitted

We look after your data by having in place appropriate levels of security which take into account the nature of the data and the harm that might result from a breach of security. In addition:

  • We do not capture information about you that is excessive in relation to the purposes for which it is processed

  • We do not keep information for longer than is necessary and we will take steps to keep it up to date and accurate. Please note that we may retain records for a time after discontinuing our service to you to resolve any subsequent queries and to comply with legislative requirements.

Your Rights

You have certain rights under Data Protection Act in relation to the information we hold about you and these are outlined below:

  • The right of access to personal data held on you (Subject Access Request) - please write to LCC Membership Team, 2 Newhams Row, London SE1 3UZ and please note that a fee will be payable as permitted by the Data Protection Act - currently £10 per person.

  • The right, by notice in writing, requiring us to cease, or not begin, processing personal data where processing it is causing or likely to cause unwarranted substantial damage or distress save as provided for by the Data Protection Act.

  • The right to require us not to use information about you for the purposes of direct marketing. Direct marketing means the communication by whatever means of any advertising or marketing material which is directed to you. We provide you with the facility to opt out from receiving direct marketing from us as part of our application process. We will however continue to send you information as required by legislation/ regulation, for example notice of the AGM, if applicable.

  • The right, by notice in writing, requiring us to ensure that no decision taken by or on our behalf which significantly affects you is based solely on the automated processing of your information for the evaluation, for example, of your creditworthiness, reliability or conduct.

Amendments to the LCC Privacy Policy

We reserve the right to change our privacy policy from time to time. If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties.

Last updated November 2006

CYCLING… GOOD FOR YOU, GOOD FOR LONDON!