Crashes not involving another road user

After such an event it is important to do the following:

• Note the name and address of any witness.
  
  
• Ask local people if there have been other incidents at the same place.
  
  
• Take photos as soon as possible, before the road can be repaired.  A close up with a mobile phone camera can be enough.
  
  
• Write down what happened.
  
  
• Report the incident to the highway authority which will be the local authority, unless it is a major road such as a red route when it will be Transport for London.
  
  
• Even if another road user is involved you may still have a claim against the highway authority where there is a surface defect or negligent design of a road. They will only be liable for the latter.