Reporting potholes

Transport for London are responsible for repairing the trunk routes in London (the major A roads). Other roads are the responsibility of local borough councils. A very small number of  roads are private (or 'unadopted') - the local authority will be able to provide information.

On the internet

You can report street faults such as potholes on most council websites: the links on the right will direct you to the appropriate part of your local council's website if they offer this service. You will usually be given a reference number so that you can follow up on your complaint and monitor its progress.

 Transport for London and FillThatHole will pass on complaints about street faults (pot holes, faulty street lights etc.) to borough officers or the relevant Transport for London officer.

By telephone

Call the Street Faults Contact Centre on 0845 305 1234 or choose a number from the list below, depending on whether the pothole is on a trunk road and which borough it is in. Be prepared to make several phone calls - polite but insistent is probably the best approach.

Borough/Agency Pothole Line:

Transport for London 0845 305 1234

Barking and Dagenham 020 8215 3005 

Barnet 020 8359 4600

Bexley 020 8303 7777 x 5562

Brent 020 8937 5050

Bromley 020 8313 4621

Camden 020 7974 2015

City Corporation 020 7606 3030

Croydon 020 8726 6200 

Ealing 020 8825 6000

Enfield 020 8379 2152

Greenwich 020 8921 6204

Hackney 020 8356 2898

Hammersmith & Fulham 020 8753 1100

Haringey 020 8489 1335

Harrow 020 8424 1418

Havering 01708 432563

Hillingdon 01895 250050

Hounslow 020 8583 5555

Islington 020 7527 2000

Kensington & Chelsea 020 7361 3001

Kingston upon Thames 020 8547 5978

Lambeth 020 7926 9000

Lewisham 020 8314 7171

Merton 020 8545 3133

Newham 020 8430 2000

Redbridge 020 8708 3946

Richmond upon Thames 020 8891 7083

Southwark 020 7525 2166/2167

Sutton 020 8770 6060

Tower Hamlets 020 7364 5000

Waltham Forest 020 8496 3000 

Wandsworth 020 8871 6708

Westminster 020 7641 2000